ON-DEMAND WEBINAR

Learn how to turn your front desk into your clinic’s most valuable profit center.

After a standing-room-only session at the UCA Conference in Dallas, we’re diving even deeper into the strategies that had urgent care leaders rethinking everything about their front desk operations. This isn’t a replay—it’s the evolution.

This session is phone-focused and action-packed, built for clinic owners, operators, and managers who are ready to level up how their front desk supports growth.

What You’ll Learn:

📞 Why Your Front Desk Might Be Costing You Revenue—and How to Fix It
🧠 How to Hire for the Role Like You’re Building a Sales Team
🗣️ Training Tactics That Work: Scripts, Shadowing, & Real Call Reviews
📋 Resources You Can Steal: Job Descriptions, Interview Questions, & More
📉 How to Measure Performance (and Know When It’s Time to Secret Shop)
🤖 How AI Can Support Your Team—and When to Upgrade to a Custom AI Solution

Bonus: Get our Front Desk Hiring & Training Toolkit, including sample job descriptions, interview questions, and phone scripts!

Access the

On-Demand Webinar 👇

I agree to terms & conditions provided by Patient Care Marketing Pros. By providing my email and phone number, I agree to receive marketing communications from Patient Care Marketing Pros

Access the

On-Demand Webinar 👇

I agree to terms & conditions provided by Patient Care Marketing Pros. By providing my email and phone number, I agree to receive marketing communications from Patient Care Marketing Pros

Our Speakers

Nick Hoard

CEO/Co-Founder

Nick specializes in helping urgent care clinics attract new patients and grow their practices through proven digital marketing strategies. With over a decade of experience, he leverages SEO, Google Ads, PPC, and social media management to increase patient volume and reduce acquisition costs, often by half.

Michael Ray

VP of Operations/Co-Founder

Michael specializes in helping urgent care clinics grow by attracting more patients and reducing acquisition costs. With a background in Information Systems and marketingand years of experience in website development and operations, he focuses on optimizing processes and implementing effective digital marketing strategies tailored to healthcare practices.